Federal Bank No. 1/3 Image Hospital Road Sector I

I visited branch for gold loan, bank deducts excess with no reason. When asked they claim that they are offering higher per gram price it doesn't mean that the weight scale changes weight is universal and you cannot wigh as per your terms. It is not strategy it is fraud. Staff isn't experienced, can't even speak proper English. Just to meet their targets... and different branch from same federal bank had weighed differently and i have my gold loan with them for last 4 years now, i hold 3 accounts with you guys...

Whenever I visit this bank, I am always welcomed with utmost professional attitude and perfection by bank staff. Special Thanks and Appreciations to Assistant Manager Minu Mam who made sure that all my queries were resolved on timely manner. Thank you Federal Bank Team for your services.

I have been to various branches of Federal Bank and this is the first time I have decided to type in a review. Purely because of the seemless customer experience facilitated on this instance! I was facing repeated issues with my account. My issue was solved in a jiffy by Assistant Manager Minu. Thanks to her , now I'm also aware of self service options available. Truly great empathy for customers !!

As they always say- “Federal Bank_Your Perfect Banking Partner”, it is very much true. The service I have received in this branch (Madhapur) is top-notch. It is simply amazing to see the staff going out of their way to help us. I approached them to transfer money overseas and they have done the same in just a matter of minutes, that too, in their peak banking hours. My NPS transfer work, which is tedious and takes a lot of the time, is also done in an hour. Considering the shortage of staff present on that day, the job they have done is simply superb. ‘’’ Special appreciation to Mr Sai Ram Pavan, who always welcomes people courteously and extends splendid service to them. I have found that Mr Ashish Kumar, Manager & Branch Head to be very much customer-centric and also helpful to us. Counter staff Mrs Manisha Shabarish guided me in completing my work in a time-efficient manner. ‘’’ Hats off to these people for extending their service to us even in these tough and unprecedented tim

It's a good upcoming bank which is innovating much better than some established players. This particular branch seems to be running without a branch manager from a long time. The staff is friendly but their focus is more on gold loans.