Resona Bank Kyoto Branch 691 Takannachō Nakagyo Ward

This happened more than 10 years ago, but when I moved to Kyoto and went through the procedure to change my address, they handled it very courteously. "Honestly, if you're going to live in Kyoto, I think it's more convenient in many ways to use a bank that's rooted in Kyoto," they quietly told me, which made a big impression on me. I was also impressed by Resona, which employs such a kind female employee, and I have continued to use their services ever since.

Anyway, I'm sure she's not a full-time employee at the general reception desk, but rather a part-timer. The white-haired lady's attitude was terrible. I didn't understand what she was saying, she listened carelessly, and she was bad at explaining things. I'm usually the type of person who doesn't mind when store staff are rude, but this was the first time I felt that way. I never want to go to the general reception desk here again. It's such a shame, because the person who helped me inside was nice.

I made a reservation and visited the store on August 12th. The staff were very polite and easy to understand. When I called in advance to confirm parking, they gave me a clear explanation, which helped me get there smoothly.

I contacted them in advance and heard that they could process the transaction on my behalf, so I made the effort to make an appointment weeks in advance and showed up with my documents on the day. However, after they confirmed my documents via video call, I was made to wait, and they brusquely told me, "We can only process this in person." They didn't even apologize. What do they think of people's time? These days, bank tellers tend to be mechanical and cold, but this was especially unpleasant. If you have business at this branch, I recommend not just taking what the receptionist or teller says at face value, but always confirming with a responsible person or someone with authority. [Follow-up] When I made the same request at another branch, they accepted it without any problems. While the poor service was provided by the video call rep at the main branch, I believe the difference in service is also due to the branch's poor efficiency and insufficient communication, so I'll leave th

Even if you make a reservation, you are usually left waiting for 10 to 20 minutes. The communication between the counter staff and the tellers is terrible. When I complained to a bank employee about the long wait, they blamed me, saying, "You should have told me earlier."