ING-servicepunt 201 Flora Deventer

Hello, I have a bank account with you, I am not in the Netherlands, I no longer have a home address in the Netherlands, I am in Italy and I do not have access to the application, I no longer know the access data. I have another email address and another phone number, what can I do to access the application?

Absolutely fabulous customer service. The bank is located inside the BRUNO bookstore. The lady who also speaks french, Marion, is super friendly, informative and helpful. I don't know who could possibly write bad reviews but I am very satisfied. In fact, having arrived earlier I was accepted earlier. Although I wasn't able to register through the app, upon coming to tgis place the app verified me immediately. Well done ING! Previously I wanted to open an account with ABN AMRO who had sent me a card and an e-identifier, but they require a BRP which costs 22.50 euros in Geemente. So unwilling to spend extra 23 euros I chose ING instead. For 3.60 euos per month you can start enjoying all benefits other bigger banks offer but with less bureaucracy. I also wanted to open am account with Rabobank but after I got a call from their verification department where some individual by name Andrew started bugging me that I had already had a bank account with another bank, that IBANs in the Netherla

Bad treatment and arrogance by the employee. For more than a month, I have not received the card. When you return to find out the reason for that, she give you flimsy excuses, or you have to contact customer service. When you call, they do not find your data in the system.

I contacted the Flora bank branch several times. Two young women expressed their displeasure about their appearance and behaved arrogantly. The final appeal was the last straw. It was impossible. I'm a temporary migrant from Ukraine with an average level of English. I had a problem; I translated some sentences in Google Translator. The bank employee said she wouldn't communicate with Google Translator; she had to bring someone with free English or Dutch. A few days later, I contacted this branch again. A different employee told me the system wasn't working. I'd come tomorrow or in a week. They weren't interested, and they didn't want to help me with my problem. The next day, I went to ING Bank in Raalte, and they said there was a technical problem. I had to call the hotline. Today, I got through, and they said the card had been blocked due to the loss of passport data; the customer had to be re-identified. My question: why didn't any branch tell me the reason for blocking the card?! I

We received good and friendly service today. We read the reviews first and thought that if it goes well, we would never write a review, but now we do.