Westpac Te Awa The Base 1 Pacific Crescent Te Rapa

Terrible Smart ATM, I spent almost 20 minutes trying to deposit $.60c with $2 worth of 20c coins, having them rejected over and over again. The first time I used the machine to deposit, it glitched and said out of order with my money. If you can avoid the ATM for deposits, AVOID it by all costs! The tellers dont appreciate you using them to deposit and always ask me to go to the ATM this is exactly why I dont!. The worse bank ATMs I have ever had to use. Not just this branch but all the others. Frankton ATM refused to accept my last $.60c so I travelled to the Chartwell branch, that ATM was out of order so I then travelled to Te Rapa. Westpac has to service their ATMs or completely change them because they are the most unintelligent smart ATMs ever.

Would give them zero stars if I could. Had to book an appointment two weeks in advance. Drove an hour each way to attend and they booked it for 2pm on a Saturday when they are closed. When we queried this they were like yeah we are closed at 2pm *shrug*. Worst customer service ever.

Recently moved to NZ and Got appointment to open the account in Westpac but got late by 10 minutes and rebook date was again 20 days . Requested to the person that I was on job and was in uniform too but person asked for rebook . Then I thought if they can’t listen at this moment then what they’ll listen in future

Opening hours are a joke, how's anyone supposed to get anything done. Also told me I could use a debit card till the end of the month, but she'd actually canceled it, couldn't make it back to the bank to withdraw money before closing hours

went into westpac to buy oz money. to discover that westpac nz dollars are more valuable than ANZ nz dollars. got told they wouldn't sell me the money unless I was a westpac customer, my wife is but she was at work, so not good enough she had to be there, great customer service