Westpac Hamilton 426 Victoria Street Hamilton Central

I am writing this review for the entire Westpac bank and not just one branch. I tried Westpac from another cities too and had horrible experience everywhere. First of all if you want to pay someone certain amount and the amount is like $100 or $200 not even in thousands yet you have to wait for days for the bank to process your payment after you sent the payment and by the time the bank initiate the process you will be paying late fees. You will be suffering if you this bank for daily use. Pathetic service. Please use ANZ or ASB bank. They make your payment to others the same day. Infact ANZ does within an hour. You never have to call their customer service to know why the other party has not received the money. Also, they don't take hours to attend your issues. The Westpac is extremely unreliable bank.

I went to pay a bill at Westpac Hamilton in the city and I was totally disgusted with their service. I waited in line with everyone else and when it came to my turn the teller came up and asked me what I was there for. I told him I was here to pay a bill. He then asked the next person in line what he was there for, and then took him instead of me. I was totally disgusted with this as it was my turn. I wanted to say something but thought I should keep quiet as I needed to get my bill paid. I spoke to the next person in line who was also disgusted with what he saw and we were talking about how bad the service was. Would not recommend to go to that bank again.

Went in with my intellectually challenged partner to help him transfer some funds, lady at the counter virtually pushed me out the way so I could not help, and the money went into the wrong account. To make matters worse was that English was this lady's 2nd language and she wasn't listening

Worst cuatomer service by Steven . He can't understand what actually we want.. no doubt y u hired him .. make sense when I see manager... Wasting customer valuable time...

I past by Westpac, Victoria Street this morning to open a Bonus Saver account...Steven was efficient, friendly, extremely helpful...thank you so much for you assistance this morning, Steven.😀