ASB Takanini Branch Unit 11, Building 1 30 Walters Road

We had an absolutely amazing experience with Natasha at ASB Bank! She helped us set up a joint account and guided us through every step with such clarity and patience. What really stood out was her warm smile and friendly demeanor—she made us feel completely comfortable and welcome throughout the process. It’s rare to come across someone so genuinely kind and professional. Thank you, Natasha, for turning a routine banking task into such a pleasant experience!

Number of staff attending to customers NEEDS to increase. I wouldn't advise people coming in during work lunch breaks, long waits due to individual customer needs as well as lack of staff numbers. I was given printout of active and non active APs. I had one cancelled, only to find a week later, another still operating yet not seen in the printout. Staff generally helpful but changes need to be made to accommodate customers better.

I was quite disappointed with the customer service at this branch. I had a 2 p.m. appointment, and we still had to wait in line for a long time; my wife is 37 weeks pregnant and can't stand for long, but the staff doesn't care. I will close all of my accounts with ASB. Why should we schedule an appointment if we still have to wait in line?

Worst Customer Service Ever. Have to Wait for single transaction slip for 2 hours. Message for Asb, Better to focus on increase customer attendant in the bank instead of focusing on Home loans and Getting deposits to your bank, don’t just think for your profits always think about the customer as well.

Very disappointed with the customer service at this branch. I had a 1 o’clock appointment, and despite a long line behind me, the lady at the counter was casually looking out the window with no urgency or care for the waiting customers. It felt like she had no regard for the customers’ time. This was one of the worst customer service experiences I’ve had.