ASB Queen Street 125 Queen Street Auckland CBD

Zero for customer service at this bank branch. I arrived slightly late to verify an identification card to start banking with this bank. They had no other appointments available and couldn't straight away tell me when the next one was because they "weren't sure who's here today". Next they found someone Pakeha and blonde who walks over to me and the first words out of her mouth are "Well you missed your appointment." Zero for customer service. Did I arrive at your bank with my money to be told off like a 5 year old? No, grow up and get some training. This bank branch needs to understand what customer service means. Closing the bank account with ASB and choosing another bank now after this experience. You retained your customer for 3 hours, well done.

Shitty service . Spoke my bank numbers clearly , female maori worker said it didnt come up, n , had me write it down, than it magically comes up. Very unhelpful always trying to make me use the app instead of actually helping

One of the worst branch in queen street don’t book appointment here , I have waited 10,15 min in line to create a account and she said you are late I requested her but no , the front girl is to rude I don’t know why they hire him if they don’t have any experience how to handle and talk nice to customers, but as security card was nice and cool . I will not use asb anymore from now .

Im in a queue at the bank & subjected to having to listen to music with profanity apparently thats acceptable now!!! Ridiculous, ASB sort yourselves out!

Tino is the best thank you very much for your help and sophistication. He is the one person at the branch that has helped me so extensively and knew the right course of action to take for my situation. Thank you very much