BancoEstado 1528 Calle 1 Norte Talca

I work in a public service department. I went to the bank on 1 Sur, 2, and 3 Oriente to do some business. There was a huge line. The guard, Rodrigo, has no judgment. He treats seniors incredibly well. He lacks customer service. He shouldn't be working with the public. I wanted to speak to the bank manager, but the guard wouldn't let me. He said he was the one in charge. There needs to be more humane treatment.

Poor service, excessive wait times, inefficiency, a terrible digital system, and exorbitant fees. Their system... is based on mass appeal, providing access to people who don't have accounts at other banks, and relying on the state to act as a middleman bank and thus charge usurious fees to a large number of people.

Not long ago, I went to the Banco Estado branch at this address to inquire about a specific procedure, and the security guard who helped me was incredibly rude and aggressive. He answered me in a very unpleasant manner and almost slammed the door in my face. Absolutely terrible! They're supposed to be there to provide good customer service. Completely unfriendly and arrogant!

ATM worked fine!

I went to the investment section of this Banco Estado branch at 1 Norte 8 Ote, Talca, and it was the worst service I've ever received. The employee at the second service window discriminated against me by not serving me in order of arrival. She told me that another gentleman who arrived after me would be served first. I told her that I was there before that gentleman, but she served him anyway. The other young woman at the first window was talking to someone for over an hour while I waited. I got fed up and left. How was the service at that branch?