BancoEstado
BancoEstado - Sucursal Santiago La Florida Avenida Vicuña Mackenna Poniente La Florida La Florida
Photos (1)
Branch Information
Address
Av. Vicuña Mackenna Poniente, La Florida, Región Metropolitana, Chile
Phone
+56 600 200 7000Hours
-
CloseOff Days
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Reviews (5)
It's inhumane to play with people's time like this. It's unacceptable to wait five hours for a simple customer service request. This is deplorable for a public institution.
The wait for customer service from the staff at modules 1, 2, 3, 4, and 5 is terrible. They eat at their desks, chat amongst themselves, and the line doesn't move. I arrived at 12:25, and by 1:20 PM only one number had moved. It's disrespectful to everyone waiting.
I arrived at 10:00 AM and it's now past 1:00 PM and they haven't even called a customer service representative. They can't seem to agree on whether the system is working or not, and they don't provide any clear information. I had to leave the branch without being helped. The service was terrible, the branch was dirty, and the staff was unpleasant.
Eternal waiting time just to get a piece of paper, more than an hour and a half.
Yesterday we arrived at 9:00 a.m. to carry out a procedure. They gave us a number and we were attended to after 11:30 a.m. There was a person at the entrance saying the numbers. We couldn't hear them. People were crowded, there was no social distancing. A terrible experience.
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