Banco de Bogota Plaza Imperial Avenida Carrera 104 No. 148 - 07 Local 1 - 132 Bogotá D.C Pinos de Lombardia

Horrible

If you don't want to have a bad day, I absolutely do not recommend this bank. The manager is incredibly rude and despotic. When you go to the bank about an account being blocked, the advisors say they can't help you because the block comes from higher up—is that even possible? They tell you to send an email to see if they can help you. The service is unbelievable! I waited two hours only to be told they couldn't unblock my account, and I had to go hungry all weekend because it was already 3 PM and they still couldn't process it. As soon as I get my account unblocked, I'm leaving this bank. It's not the bank itself, it's the advisors and the manager. They provide deplorable service. Look into this; it's unbelievable how bad a day one has to endure because banks don't have proper screening procedures.

It's unbelievable how a process that should take minutes ends up turning into an almost hour-long wait and multiple visits, only to discover they're asking for new documents they hadn't specified in previous visits. There's a complete lack of coordination between the staff on duty and the advisors.

Running errands at this bank is a real test of patience. Two hours of waiting, and to top it all off, they didn't even fully resolve my issues 😶 I have to wait or come back.

Terrible service. How can they tell me they can't pay my disability benefits when I ask why and they tell me there's no system for disability claims? The service is awful.