LCL Banque et assurance 9 Rue de la Mésange Strasbourg

Wanted €6 ‘service fee’ to withdraw €40 even without conversion… you can swivel. The ATMs nearer the center don’t charge, went there instead.

No Respect

I wanted to share my feelings about certain sales practices that I find increasingly intrusive. On several occasions, after simple actions on the account (for example, a loan simulation done out of curiosity, or a transfer of money from a savings account to the checking account), we were contacted very quickly by an advisor offering a loan or financial investments. It really feels like every transaction is being monitored to immediately trigger a sales pitch. I understand, of course, that a bank is promoting its products, but this repetition is becoming quite overwhelming. I'm also making this comment in the hope that this type of repeated sales pressure will be somewhat limited. It's a shame to see banks increasingly operating with a focus on returns and profits. This kind of practice doesn't exactly encourage long-term customer loyalty.

At LCL, I always feel comfortable! The receptionists are so lovely. Thank you to my advisor, Mr. Maxence Mourer, for his good humor, his attentiveness, and above all, his professionalism. 🫱🏻‍🫲🏼👌🏼

I felt right at home today. Having been disappointed for a long time with the communication from my various advisors, I regained confidence and hope with the one I met today, Ms. Laura Brissac. She was attentive, understanding, and above all, reassuring. Please, don't change my advisor again. I'm keeping her! 😊