Fortis Waterloo Office Park Ba 161 Drève Richelle

Employees were very friendly and supportive, helped with all of my problems / questions.

So many negative points! Contradictory information. Difficulty getting an appointment. Incompetent staff with disastrous consequences for clients, whether for banking transactions or insurance. In short, I'm very happy to have withdrawn everything and to have nothing left with that branch. And I saw that Ms. Joëlle... already received comments about her aggressiveness two years ago. Nothing has changed.

I took out family and home insurance policies through BNP Paribas in February 2025. These policies were supposed to start in April 2025. Between those two dates, I moved. I requested to cancel these policies, which hadn't yet begun. Fortis told me it was impossible to cancel insurance policies; they could only be stopped a year later… I called Fortis several times, and other people gave me different versions of events, telling me they would contact AG Insurance and reimburse the direct debits, but AG Insurance never received any response from Fortis. It's now been six months, and I'm paying insurance for a building I no longer live in. Every time I call Fortis, they tell me, "Yes, yes, we'll take care of it," but I have no proof of their professionalism or any action they've taken. I am thinking of changing banks and have advised my relatives against going to Fortis or AG Insurance.

I've never had any problems with appointments. Whether it's through the phone system or the app, there's no problem. The reception has always been professional and attentive. As for ATMs, I don't go there, so I can't say.

I used to have a competent and attentive agent. Since she left, I've gone from incompetent to overworked because they have to work! They don't listen but spout platitudes as if the customer is inherently stupid... I'm going to change agencies, but without much hope.