BNP Paribas Fortis Antwerpen-Gerechtshof 1 Amerikalei Antwerpen

Despite that the man at the counter was very friendly and helpful, I have got to give a bad rating to BNP in general. I moved and I literally had to go to one of the banks to change my address. With all of the companies that are existing, I can do that online but with one of the biggest banks in Belgium, I cannot.. It is also difficult to make a call to the office that you need.

Booked an appointment via de online appointment link because I had so sign something for my loan, in person (still in 2025?). Received a mail to confirm the appointment as well as an sms the day before the appointment to "remind me" I had an upcoming appointment. Took time off work to arrive there with nobody being aware about any appointment... Very unprofessional towards customers.

perfect

Review: After being a BNP Paribas Fortis customer for over six years, they closed my account without warning or explanation. My money was held for three months without me having access, and no one gave me clear information or assistance. This is unacceptable and disrespectful to a loyal customer. The communication is abysmal, the customer service is unreachable, and completely unwilling to take responsibility. For a bank that claims to be trustworthy, this is pure deception. I advise everyone to stay far away from BNP Paribas Fortis.

I would like to switch banks due to the poor service I received from customer service and other branches. However, I do want to say that when I needed urgent help and no one wanted to assist me, Brahim and his team helped me well. I was allowed to come in immediately without an appointment and received excellent assistance! Thank you!