Banco Banorte Sendero 1985 Boulevard San Luis Ricardo B. Anaya

Terrible service. I've had a Banorte payroll account for 3 years. I went to apply for a car loan. I sat for almost 3 hours waiting my turn, and the person who helped me asked for my passport and my voter ID. I had a 40% down payment, but she didn't even ask, knowing she wasn't going to process the application. A complete waste of time. Because of people like this, our dreams cost us twice as much to achieve, especially as a foreigner.

All my cards are in good condition and I have no debts. I applied for a credit card online. I was pre-approved in August. It never arrived. Calls are useless... they just give you forms and tell you to call back in 7 days. I asked to redirect the card to a branch, and it never arrived. I go to the branch, and they don't even connect me with an agent... they just ask for my INE (National Institute of Statistics) and reject me at the entrance. Terrible service.

Terrible service. Four advisors were working during their lunch break at the same time. The young woman who helped me took an hour with the customer before me. Two advisors were working on the same customer. It's unbelievable how inconsiderate they are of people's time and how disorganized they are with plenty of staff. A special mention for the hostess, though; she was very attentive and efficient.

Terrible service from the branch and the customer service representative. Why do they offer services if they can't keep up and limit service hours to two and a half hours for an ODP payment? The representative can't quickly respond to the number of people coming to the branch.

I came on a Saturday. I don't know their hours; they're open on Saturdays, and they only let me make four transactions. Their customer service needs improvement.