CIH BANK 187 Avenue Mohammed V Marrakech

My husband’s bank card stopped working months ago due to age. After six months of running around trying to get another one (being told his signature needed to be different, being told to pick up the card only to get to the branch and be told the manager isn’t there to sign for it, and countless other insane excuses), it is not July and my husband was just told the bank won’t give him a new card because he used his former card to make online purchases. What?!? We were never told he couldn’t use his card online. But how else is someone supposed to buy things online if not with their cards??? Now, of course, they are refusing to just close out his account. We are looking into filing complaints with CMMB and Bank Al-Maghrib because it just seems misconduct is happening. I recommend locals and non-Moroccans stay very far away from this institution.

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How ridiculous in according to the banking ordinance of this bank, foreigners are NOT allowed to send money unless you have a resident ID card, over the years living myself as an expat in Morocco, I paid my house rental payment in different banks without any problem, including the postal banking, this is the first time that I saw a Moroccan bank not allowed foreigners to send money to Moroccan people’s bank account, the narrowed service like this, it forced the landlord of my rental house opened an account in another bank, in order I could pay him the rental payment since he’s living in another city.

Worst customer experience I've ever had. I try to reach them on the phone but they are not responding at all. Very very bad !!!

We bring our money to you , then they pay you , without us (costumers ) and our money you can’t do nothing over there , so you MUST do your job , also there is people who speak Chinese , English but no French ! , please improve your communication skills !!