AmBank Kepong Baru 21 Jalan Ambong Kiri 2 Kepong Baru

I registered for a CDS account with one of your staff at my workplace on 6 February 2026. However, until 27 February 2026, I did not receive any updates or details regarding my CDS account. I tried contacting the staff via text but did not receive any response. When I called him, he mentioned that he would check on it, but there was still no follow-up. Eventually, I contacted the customer service directly to confirm the status of my application, only to be informed that my CDS account was never registered. This experience has been very disappointing and frustrating due to the lack of communication and follow-up. I hope the bank can improve its service quality and ensure better accountability from your staff to avoid similar situations for other customers.

very slow service suppose no ppl but 6 counter only 2 ppl working make customers waiting

Very slow. Only one counter available for customer service. Waited one hour to open a bank account which can only be done in the only available customer service counter. I don't even wish to give a single star for this bank. I wasted my precious one hour off from work and walked off without opening a bank account.

Very slow service. There was only one customer service staff attending to customers. I waited more than 1 hour and only one number was called. Try imagine having 6 numbers ahead of you in the queue for CS.

The staffs are very friendly especially at the reception. Motorcycles can park easily. It is located next to Speedmart.