Hong Leong Bank No. 2, Jalan PJU 5/8, Dataran Sunway Kota Damansara Petaling Jaya

I would like to commend the exceptional service provided by Ms. Sue and Kak Has. They have consistently demonstrated professionalism, efficiency, and a high level of customer care. Every banking matter I handle including new or complex requests is made smooth and effortless with their support. Their commitment to delivering top-quality service reflects positively on the bank and significantly enhances the overall customer experience.

Im sorry but you guys are so irresponsible. I am extremely disappointed with the handling of my account opening. I visited last week, and the staff assured me that I would receive a call the same day with an update. I did not receive any call until today, and only after multiple follow-ups with customer service did I learn that my process had been cancelled. This level of service is unacceptable. At the very least, I should have been informed promptly to avoid wasting my time and energy. Furthermore, there has been no apology for this inconvenience. Now I am forced to take time out of my workday to complete the account opening again.

Went there to replace my missing card after the recent renovation and it felt more spacious and not too crowded. I was greeted by Ms. Ida at the front and she was very helpful and friendly when she explained the process to me. Kudos to her even though she had a lot of customers!

A big thank you to Kak Has and Ms. Fiona for their warm and professional assistance. Your helpfulness really made a difference. Also grateful to Mr. Marcus and Ms. Nurul for their kind support. The team at this branch has been consistently caring and excellent in their service.

The Branch have an inviting ambiance, staff always assist us with welcome and warm manners. Well done to all the staff. Keep it up.