CIMB Bank Taman Connaught, Cheras 76 Jalan Cerdas Taman Connaught

Visited this branch on 27th Feb about 3pm. I was having problems getting my temporary pin via SMS, called call centre multiple times but they could not resolve this issue. Front desk lady helped the best she could, and referred me to another officer of this branch. Officer Angus sat me down and helped me through this frustrating process. I finally was able to get my temporary pin after an hour or so, and it's all thanks to Mr. Angus who patiently called the centre and helped me resolve my technical issue. Top tier service! Could give 6 stars if possible.

Oct '25 - The bank is so inefficient procee wise, to open a new FD ac, they ask u to fill up a form, these can b easily validated at the counter instead of going to another place to fill up a form. Tday unfortunately met an unfriendly lady. CIMB u shd buck up & improve efficiency & train yr staff. Simple trx ding dong & wait unnecessarily *** Most staff r generally very good -- Overall service is acceptable, it's really like rolling a dice as sometimes you get someone cheerful or moody. -- Have not been here for a while, came to do some transaction. Good experience. Staff at lobby/counter very friendly & helpful. The person serving me is very friendly and knowledgeable. -- Pretty good service and the folks there are friendly. But parking is a nightmare here.

Date: Friday Time: 1.00pm Average wait time: 20m Acceptable and ground floor counter doing control on proper forms required before getting number to reduce wait time on missing forms.

I am the preferred card member over a decade. In this branch, I don’t feel CIMB provided well on the Customer Service. I only feel like I am a just a regular customer. So disappointed. Compared to other bank, they will take more serious care on their premium customer.

Very good service. Staff who attended me was professional as well. Card replacement was done within 15-20 mins. No hassle.