Kotak Mahindra Bank TCV-13 5/A Vibhuti Khand

I visited the bank today. No professionalism. The security guard was listening to all the conversations that was happening between the client and the employee. The employee was trying to ask to much official details initially i thought they want to know something that’s related to any bank details. Very unprofessional and unsatisfactory behaviour. Further they were passing the information as uf they’re sitting in some cafe area. Zero professionalism and poor communication skills.

Good banking and services. I also recommend to open a account in kotak. Bank staff is very helpful.

I don't want to give 1 Star to this branch. Bank Staff is unprofessional from security guard to Branch manager. They don't know how to talk to customer. If suggest you guys please don't visit this branch. It's my request...

Absolutely terrible service. Why are security guards sitting at the front desk and deciding whom the customers should see for their work instead of bank employees? Rude and unprofessional. We were made to sit outside for 30 mins while the security guard let others go in so there is clearly favoritism going on. Is this how you treat your customers, Kotak? We were told someone will come and help us but no one came. This is a terrible setup. You keep loyal customers waiting outside while no one is assisting them. Branch employees clearly do not care and are enjoying themselves while customers are still waiting to be seen. I will be escalating this complaint to the proper authorities.

Wonderful experience. well educated staff happy with Kotak services