Boubyan Bank Block 3 Besides Ali Salem AlSabah School,AlQaser القصر

I’ve had an excellent experience with this bank, and I’d like to highlight the outstanding service I received from Fawaz Alenezi. He goes above and beyond to ensure that every detail is handled with professionalism and care. Fawaz takes the time to explain things clearly, offers helpful advice, and always makes the process smooth and stress-free. It’s rare to find someone who combines efficiency with such genuine customer care, and he truly makes a difference in the overall experience. Thanks to employees like Fawaz, I feel confident and valued as a customer of this bank.

They don't want to work, they keep me waiting until 1:10 and then they tell me to come back in 20 minutes because the system is down. When I came to them at 1:30 they said we were closed, come back on Sunday because Thursday is a holiday. Question: Is there a bank branch that doesn't want to work or do they enjoy delaying customers?

Overall, my experience with Boubyan Bank has been bad, especially at this branch. I had a transaction at another branch, but it was closed due to confirmed cases of COVID-19. I had to go to this branch, and they charged me a 5 dinar fee, even though the service should be free. It's the first time I've seen a bank stoop so low as to charge 5 dinars.

Unfortunately, this branch is bad and the service is very slow; the average wait time exceeds an hour, and the Platinum service is extremely slow.

The receptionist, Omar Al-Mutairi, is helpful and knowledgeable. May God bless him.