First Abu Dhabi Bank (FAB) | Sahara Centre Digital Branch Sahara Centre Overpass Al Nahda Hay Al Nahda

I am giving full stars to this branch only because of CSO Maitha. She handles every concern with urgency and care, ensuring that no customer leaves without proper support. Her positive attitude and willingness to help reflect outstanding customer service standards. Without her commitment and efficiency, the experience would not have been the same. She is a true asset to the branch and deserves recognition for her exceptional service.

Maitha and Ms Nema manager are nice.their Coustmer dealing is very good.they resolved the issue within no time.

I would like to express my appreciation to Ms. Maitha for accommodating me so well during my visit to FAB Customer Service. She was professional, courteous, and very helpful throughout the process. I’m very satisfied with the assistance I received and truly impressed by her excellent customer service. Thank you, Ms. Maitha, for your support and kindness!

Dear Sir/Madam, I am writing to file a formal and urgent complaint regarding the bank's repeated failure to successfully update the Emirates ID details for my supplementary card(s) and the subsequent threat of service disruption resulting from this unresolved issue. Details of the Issue: Despite multiple attempts through various channels, the updated Emirates ID details for my supplementary card(s) have not been processed by the bank. This failure has resulted in the continuous sending of final warning notices threatening the suspension of my normal banking services. Chronology of Failed Attempts: FAB App Submission: I first submitted the required documents via the FAB mobile application. The submission was processed, but the details were never updated in the bank's system. Branch and ATM Attempt: I subsequently visited a FAB branch, where I was directed to use the ATM for the update process. I found this option to be non-functional on the ATM. Email Submission: Following advice

I recently visited the FAB Sahara Centre branch and had an excellent experience. The staff were professional, polite, and very helpful throughout my visit. I would especially like to mention Hasimina, who provided exceptional customer service. She was patient, knowledgeable, and made sure my banking needs were handled efficiently. The branch is well-organized, clean, and convenient to access. Overall, I’m very satisfied with the service and would definitely recommend this branch to others