Chase Bank 360 Park Avenue Manhattan

Not sure why this place has average reviews. I've visited them multiple times and have had a great experience. They helped me open my first bank account in the US. Jared from Chase was very helpful and professional. I took multiple appointments with him and all of my requests were resolved. Overall a great experience and I would recommend this branch.

As Large as this bank it baffles me that they are the lowest on the spectrum for customer service and this is the general consensus of a majority. You give a lot of excuses but no resolve. If you don't start providing better customer service then millions will start doing business with other banks, credit unions and online banking institutions. Please don't think because you are in our neighborhoods that we feel like you are a part of the community. At this point I would trust Wu Tang Financial over Chase Bank. It would be a shame to have leases on all those retail locations with no customers to support them. Cancel culture is real for a purpose. Chase is acting like a part of the oppression between the wealthy and the average American. Based upon the reviews on Google alone I can see you are not meeting the needs of it's clients/customers. We really don't want to cancel you. We want you to do better!!!

This branch is not good. They’ve turned over staff here so many times that no one knows what they are doing. They deposit checks in wrong peoples’ accounts, offer less banking services every year, always trying to sell financial planning services when they can’t even get simple banking right. The prior employees and banking abilities were far superior prior to September 2021. Very disappointing, will walk the extra blocks To go to a more competent branch.

I went into the branch today to exchange Columbian pesos to USD to deposit back into my account after my vacation. I encountered a curt and snobby teller (LUCY) who proceeded to tell me that i was not standing in line even though there was no one else behind me. Moreover, when i finally reached her window, she tells me they do not take any pesos or any foreign currency. I was confused because i initially procured pesos from the chase branch by Penn station. She was adamant that they do not accept pesos until her coworker in the next window corrected her. Then she tells me wait for her coworker at the next window. Her coworker is unable to count pesos and tells me that the amount is roughly about 9 dollars which is impossible because i withdrew over 500 dollars on my last day in Columbia. The amazing Lucy comes over to help her count and after about 10 minutes they are both still baffled and unsure of the deposit amount. I politely requested for them to give me back the deposit as i did

To Chase Bank: Please, STOP using OUR money to fund the fossil fuel industry, which is causing harmful climate change! Work to fund a SUSTAINABLE future for us ALL! Thank you! #StopTheMoneyPipeline #TakeoverChase