FNB Private Clients 1 Fredman Drive Sandown

Extremely disappointed with FNB Private Clients. The monthly account fees are outrageously high compared to competitors, and the value provided doesn’t justify the cost. To make matters worse, my private banker is unresponsive and fails to communicate effectively, leaving me in the dark on important matters. Definitely not the premium service I was expecting.

I have had good service from Private Clients before. But lately I have been unable to reach them about an issue with my internet banking. My usual banker is on maternity leave. I mail the general email address, and the person he OOO says to mail, and I get no reply. Over and over. Then I got a mail saying my case has been resolved and closed. Driving me insane.

I applied for an extension of my home loan, this was handled terribly from FNB side and bungled by multiple people. The service was terrible and I had to chase people. To add insult to injury. I have a private client banking but even though this costs extra the service was still terrible. Not worth your time especially the private banking.

I generally agree with the sentiment of the other reviewers. FNB has an online portal for secure chats but all the agents there are trained to be obstructive as opposed to helpful. I have been trying for 3 weeks to get them to acknowledge that they owe me money from a refund. None of the agents link issues to any central repository, so the reference numbers mean nothing so every time I follow up I have to start from the beginning. Terrible incompetent service

Value proposition does not nearly meet actual service delivery. My experience has been the worst, I could probably write an essay on how pathetically this bank manages their higher segment of clients. Having a personal banker basically entails having someone who keeps trying to sell you bank products. FNB is great for sales but the service element is just messed up. I've raised my concerns with upper management however there has been no changes and I still question why I'm paying higher bank charges, only to be told that they can't help me with basic things. Doing a foreign payment, for example, was such a big headache and the payment failed however I was notified like 10 days later, just because I complained. If the service you require, can only be received by complaining then this bank is definitely for you.