UnionBank of the Philippines - Double Dragon Plaza Macapagal Ave G/F Dragon Meridian

worst unionbank ever!! they made me wait more than 1 hr for a transaction (forex, then deposit to account) that should have taken just 1 minute. at first, the agent who assisted me didn’t know the process, so she had to ask someone, then when they had to make a “deal” there was an error in their INTERNAL system, the money isn’t sent in my account, but they still had to make me wait for more than an hour for them to just try and solve it. Then when I asked for an update they keep saying “give me 5 mins” and then they just decided to create another transaction for me , which took literally just 30 seconds, and deal with their internal problem after they serve me. CRAZY!!! They could have done that earlier

The service was slow. It took me more than 2 hours just to cash a check. The queue system is trash!

This branch isn't too busy. Comfortable doing whatever you need to get done at a bank. Love their banking service/s method too.

Worst unionbank. I am just requesting to change my phone number on my accounts, especially on my online banking, and it took an hour for them to assist me. I came in earlier than the other clients, and they prioritized them first as some of them is either depositing some cash, or foreigner that having troubles with their account.

Been here a couple of times since the lockdown last 2020. - place is cozy and spacious - never saw more than 2 counters functioning at the same time. - With my couple of visits to this branch, I encountered delays with their counters perhaps with software portal operation errors or due to user errors. Sometimes depositing could take a couple of minutes just to get validated. This mast visit took me an hour and hence I lost other banking visits. Too much delays. I also updated the map location. This was supposed to be on dd west tower but pinned on dd tower 3.