NAB Branch - Morayfield S/C Shop 88 171 Morayfield Road

If the rating could be zero it would be! This review is to let you know how extremely disappointed I am in the service I have received from NAB. I rang Friday morning 11-11-2022 to be told by the call centre, after an hour waiting on the phone, your staff at the branch would ring me back, they didn't! I then called into the branch and spoke to you, you advised me to put in an email what our requirements were for the business account we wanted to open, I did this straight away, this has not even been acknowledged! It is now Tuesday PM and despite another phone call that I left a message, still no one has gotten back to us. I find this extremely disappointing and would assume from this you do not want or need our business. Update I find it incredible that you can reply to a bad comment within an hour yet you guys have still not responded to my email or phone messages I have left, an absolute joke!

Update on a previous 5 star review if i could give 10 stars i would. Level of interaction from the staff again absolutely brilliant, can not ask for better service from any of the staff. Friendly, prompt and efficient nothing negative to say whatsoever they make a fantastic team. Thanks again and keep up the good work always a pleasure to be severed by the team. Keith

Had to go in to set up an every day account as my ID couldn’t be verified online. I received quick, friendly and very considerate service today and I noticed the lovely staff were being patient and taking their time with other customers as well. I’m glad this is my branch!

Zero star rating would be accurate. They rarely have a manager in store to approve large cash withdrawals or transfers, so there is always a hold up when accessing your own money. Janice is great at making customers feel very undervalued. And each time I have to go into branch, they waste my time and every other customer in line is always complaining about the bad customer service. Thankfully for the Morayfield store, they have Melissa, who is the only one that shows any concern for customers and gets what you need done.

Soooo a bit perplexed…hopped into branch this morning and the ‘coin machine’ was broken. I then asked the employee if I could take to the counter to deposit. “No, you’ll have to come back later when the machine is fixed”. So my question is: Since when and why do banking staff no longer accept bags and bags of change? I dont really care about the time it takes them to count as I am a customer and this was my day off and lastly..THIS IS A BANK. I pay the fees and I have done so for decades. You, as a bank, need to reevaluate your “delivering for customers” and “doing the right thing” statements because neither were met today.