NAB 37 Ultimo Road Haymarket

I recently opened a bank account at the Haymarket branch of National Australia Bank and had an excellent experience. My customer advisor, Cyrus Xia, was extremely professional, patient, and knowledgeable throughout the entire process. He clearly explained the different account options, helped me understand the fee structure, and made sure all documentation was handled efficiently. The whole account opening process was smooth and well-organised, which made me feel confident and comfortable as a new customer. Cyrus went above and beyond to answer my questions and ensured everything was set up properly before I left. I truly appreciate his attention to detail and high level of customer service. Highly recommend this branch, especially if you have the opportunity to work with Cyrus.

I wanted to share a truly outstanding experience I had recently with my banking advisor, Cyrus, at the National Australia Bank (NAB). From the moment I entered the branch, Cyrus made me feel genuinely valued by warmly addressing me by name. As a first-time customer in Australia needing to open a new account, I had numerous questions and some understandable uncertainties. Cyrus demonstrated remarkable patience, understanding, and support at every step. He took the time to clearly explain the different account options, ensuring I could make a well-informed decision with ease. His ability to simplify the process and his attentive, engaging approach made everything comfortable and seamless. As an international client, I deeply appreciated how smoothly Cyrus handled everything, always making himself available to answer any questions I had. His professionalism and genuine care truly reflect the NAB promise of being “more than money.” Additionally, I’d like to acknowledge the positive infl

I’ve always thought banks could be a bit cold and transactional, but my experience with Cyrus completely changed my mind. They were not just professional—they were genuinely kind and caring, like a friend going out of their way to help. I’ve rarely met someone so patient and easy-going, not since my college advisor who always had time for my endless questions. Cyrus had all the time in the world for me, even when I was clearly flustered. I was there to sort out my new apartment rental account, and I had a messy stack of paperwork—proof of address, ID, tenancy agreements, you name it. I had no clue which ones were actually needed, so I just dumped the whole pile on the counter, apologizing profusely. Instead of sighing or rushing me, Cyrus just smiled, sorted through it calmly, and walked me through every single requirement, making sure I understood why each document mattered. When it came to activating my account, I hit a snag: my travel card wouldn’t work in the ATM, and I was pani

I would like to share a very personal and positive experience with my banking advisor, Cyrus Xia. From the very beginning, he warmly welcomed me by name, which immediately made me feel valued. I visited the branch to open a new account, and as it was my first time opening an Australian bank account, I had many questions. Cyrus was extremely patient, understanding, and supportive throughout the entire process. He clearly explained the account types and made everything very easy to understand. As an international customer with National Australia Bank, I truly appreciated how smoothly and comfortably he handled the process. He was engaging, attentive, and always ready to answer all my questions. I would also like to specially mention the Branch Manager, Kai Xiang Zhang. A great team reflects strong leadership, and it is clear that the National Australia Bank Haymarket branch is guided by an excellent and motivating manager. He is very engaging for a branch manager, and that positive ene

I would like to sincerely thank Cyrus at NAB Haymarket branch for outstanding service provided. Cyrus was extremely professional, patient, and knowledgeable. He took the time to clearly explain every detail and ensured I fully understood my options. The entire process was handled efficiently and smoothly, making what could have been a stressful situation feel easy and reassuring. I truly appreciate the excellent customer service and highly recommend Cyrus to anyone needing assistance at NAB.