ASB Napier Branch Corner Hastings and Emerson Street Napier South

This branch is way better then the hastings one. Hastings is so dam rude and poor customer service. However with napier they were very nice and very helpful and gave me the stamped and signed forms that I required. Thank you for your service today 🙏 however this actual bank all together is so stuck up I will be closing it. 🙃

Got served by a lovely helpful lady who made the process of opening bank accounts easy. However the downside was the process was slow as not many staff were there, so the bank members had to go back and forth between people.

I went in twice. The first time it was too busy to be seen by staff and after waiting 20 minutes I left. The second time after some waiting I tried to activate my bank account but was told my proof of address wasn't sufficient for government regulations. I walked over the road to ANZ who accepted the same proof of address without hesitation. Disappointed by ASB who have decent reviews online.

Very friendly and efficient staff. Thank you for helping me promptly

Very helpful staff x