BancoEstado - Sucursal Santiago Vitacura 4200 Avenida Vitacura Vitacura

The service sucks, they make you wait a long time for service and there's absolutely no supervisor that is worried about the wait. Typical state run bank attitude, unfortunately it's something a lot of foreigners need to deal with total buzz kill.

Mu gueno.

I walked into the bank with the absurd hope that someone would do their job with a modicum of respect. How naive of me. There were two people working at customer service: one young and one old. And of course, I got the old guy. This guy managed to break a record: never in my life had I been served by such a useless person in such a hurry and with such poor manners. He responded as if I were an annoying interruption in his routine of checking his watch. And the best of all was the magic excuse: it's just not possible, by default. The favorite phrase of those who don't want to lift a finger. It's like saying: I'm not going to help you because, well... I don't feel like it, but it sounds more elegant that way. The result is a bank that functions worse than a broken umbrella in a hurricane. And an employee who should be retired counting pigeons in the plaza, not serving customers like they're garbage. If there is justice in the world, he'll be fired tomorrow. Because if this is the sta

Extremely slow customer service. I arrived at 9:20 and have been waiting for over 40 minutes without being attended to, even though the branch isn't very busy (there are only a few of us waiting and the wait time is already approaching an hour).

I am 38 weeks pregnant and there is still no preferential treatment, waiting for an hour sitting down needing to go to the bathroom, at least they should give you priority or the person who receives you can do something about it.