Bank of Bogota 49 - 177 Carrera 74 Laureles - Estadio

I visited the branch today and unfortunately, my experience was very unsatisfactory. Although there were few people in the branch, service was surprisingly slow. The employees seemed disorganized and showed no genuine interest in helping customers. This caused frustration not only for me, but also for other customers waiting to be served. I believe it is essential to improve the efficiency and quality of customer service, especially in an industry as important as banking. I hope you will take these observations into account to offer a better experience to your customers in the future.

What a terrible place, honestly. You're waiting in the waiting room and the employees are chatting and laughing amongst themselves. Such bad service and slow for a simple transaction.

At teller window #1, the service was dishonest, opportunistic, and slow. When you withdraw millions, the teller hands you the money without counting it in the machine. He already has bundles of cash ready, and if you ask him to count them, you'll be shocked to find at least $100,000 missing. Then he tries to tell you that you've already handled the money, even though you didn't touch it. I got angry, and he had to do a recount, and there it was, hidden somewhere else. Please always have your money counted. I don't think this is the first time this has happened. Some people just keep the money because it's a lot, but once they leave the bank, there are no valid complaints. Be careful and report this.

Customer service is a bit slow. Every time I go, I have to wait an hour or more.

I don't think even one star is enough to give them terrible service. They're incredibly slow and just stay glued to their phones instead of calling the next person. 😞