ING Bank Śląski 29 aleja Jana Pawła II Wola

The staff at this ING branch, unfortunately, display racist and disrespectful behavior when interacting with foreigners. I've noticed that they treat Polish customers with politeness and a smile, but their demeanor and facial expressions takes a completely different tone when dealing with foreigners. When I speak in English, I’ve noticed a look of disdain on their faces. Such attitudes from staff members are not conducive to a positive customer experience, and never will be. I am a body language expert who works with law enforcement, so it is very easy for me to analyze their body signals, reaction and thought-process. To make matters worse, I often had to endure long wait times just to speak with someone who struggled to communicate in English. It is imperative that ING stops hiring individuals who are illiterate and racist, and instead, opt for more open-minded and accepting employees. They should prioritize treating all customers equally, regardless of their skin color, and not sho

Embarrassing for a bank branch where three out of three people cannot speak English. Highly discriminating. I am an EU citizen however no one at this branch knows or wants to speak English with customers.

One of the best banks in Europe and the service is very fast. The staff is courteous and professional to assist you with your queries and issues. I recommend Mr Patryk Bak as he is a superstar.

Application needs more translated parts in English for foreigners. I was not be able to order my card yet. Serious issue I believe. Personnel was really kind and helpful

Very bad service for foreigners especially MISTER who is the working in "kassa" department. The foreigner who tries to talk with you in Polish language needs a help to explain and to understand you. Please be patient !!! It is your job to servise your clients. Be polite with pregnant women and explain why she have to pay 50zl commission to pay 160zl (40$) for embassy ing bank account (it was 10-14zl always). For three bank transaction she has to pay 170zl comission???