ING Bank Śląski - centrala 50 Chorzowska Katowice

The website does not send an SMS to restore access to the Internet bank. In case of such a problem, they offer to call a support, but the support does not work on weekends. Why isn't support available 24/7? In my country, this is a normal standard of work. And here everyone is so "hard working" that even on weekends you can't find a doctor. Support should be available 24/7, not at the convenience of your local staff.

Very bad experience staff is very rude towards a 7 years old client, avoid this bank at all costs!

The only branch where you can withdraw cash. Cash is withdrawn by entering the side entrance of the building near the multi-story parking lot. Access by car is a bit complicated. Employees at this bank sometimes struggle to explain how to use the app. I was given a hard time, and they didn't explain anything to me about how to use the app, which resulted in my account being suspended and still hasn't been unblocked. I noticed from talking to their customers that they're a bit of a mess. A bank is a bank, no better or worse. Business customers don't complain about them.

Terrible customer experience. A significant ATM deposit resulted in an error message. The ATM physically accepted the money but didn't confirm the deposit. A complaint was filed immediately, on December 19, 2025. I still don't have the money in my account. Contacting the hotline ended with a message that they couldn't do anything and should forward the matter to an analyst. Two weeks without the money. There are no branches in our town; the nearest branch is 100 kilometers away. We couldn't obtain a simple certificate electronically, the bank refused to send it by post, so we had to travel 100 kilometers and take a day off work. Systematic increases in fees (paid transfers).

The hotline often disconnects the call while waiting to speak with a specialist, and when I call the hotline about a corporate client at 3:40 p.m., the call is no longer answered...