BNP Paribas Fortis Boitsfort 7 Place Andrée Payfa-Fosseprez Watermael-Boitsfort

I have just experienced a very unpleasant encounter at the bank. I wanted to show a suspect scam 7page letter addressed to my daughter at my address. She has never had an account with BNP. Yesterday I spoke to a friendly BNP advisor by telephone who encouraged me to visit my bank with the letter. I rang the bell and the employee arrived, kept his foot in the door and refused my entrance despite the fact that the bank was open to clients (I have been one for many years.) He suggested my daughter had forgotten she had an account with BNP!! and said the letter had come from BNP, (despite the spelling faults, etc). No help whatsoever. Bring back the friendly bank manager!!

The workers are all kind and helpful

⚠️ UPDATE (February 22, 2026) - RESPONSE TO BNP: BNP responds publicly: "You can submit a complaint form." BUT THIS COMPLAINT WAS ALREADY SENT ON FEBRUARY 4, 2026! • RECIPIENT: [email protected] • DATE: February 4, 2026 at 3:12 PM • CONTENT: 3 pages + supporting documents THEIR OFFICIAL RESPONSE: 18 DAYS OF TOTAL SILENCE. But on Google (publicly visible): a response within a week telling me to do... what I've already done! Rapid public communication VS non-existent official processing = TOTAL HYPOCRISY. Day 13/15 of the legal deadline. Next step: Ombudsfin and FSMA. MISLEADING - "Loan" appointment = high-pressure sales tactic EMAIL RECEIVED FROM BNP: - Subject: "Other Loans" - Announced duration: 60 minutes - Quote: "I am already preparing for our appointment which will focus on: Other Loans" REALITY OF THE APPOINTMENT (February 4, 2026): - Actual topic: Bank account sales - Actual duration: 13 MINUTES (11:06 AM to 11:19 AM) - My complete file (busines

Following the sale of my home, I requested to cancel my home insurance policy. They told me I had to send a copy of the deed of sale or a certificate from the notary, even though I'd already taken out insurance with them for my new home! This administrative hassle is ridiculous, especially since I've been a customer for decades! It's shameful!

I made an appointment at the bank via a call center after my father's death to find out the specific steps to follow. A frosty reception from the advisor who was stingy with information. The service was beyond disappointing.