UniCredit VIA SIMONE MARTINI, 14 - EUR Roma Roma

Celeste Depaolis is a truly special person for her kindness, helpfulness, and above all, her super professionalism in her work.

Due to the pandemic, the cash registers are closed, but you still have access to the express checkout. Simply wait your turn and you can use this service with the assistance of bank staff. I must say that during this time of year, I've had to make bank transfers and deposits several times and have always found them helpful and kind.

My first contact with this bank leaves much to be desired. After standing in line early in the morning in the cold, they opened 10 minutes late, not even apologizing. When it was my turn, they told me I couldn't get in without an appointment. They gave me a toll-free number to make this appointment, but the voice said the service was suspended and I should call back later. If you call later, of course, the service doesn't change. I've tried many times to call the branch's direct number to at least speak to someone, but needless to say, it always rings unanswered.

I've been trying to call the number for hours; it rings freely, then a few rings, and the call is disconnected. After countless attempts, I finally get an answer from an operator, the rudest and most unkind person I've encountered in years. Insane. I'd have some comments, but I'd rather not. I'm disgusted.

I needed to make a cash transaction and couldn't use the ATM. I arrived at 3:00 PM and took the number, hoping to wait a short time because the branch was crowded. Immediately afterward, all the counters closed except one, and about six advisors began to wander around the branch, chatting about their own business because "they can't handle cash transactions." When it was finally my turn, "the machine can no longer accept deposits" because it was too late. I was kicked out. Thank you for your courtesy and service, Unicredit.