Bankinter 38 Avenida del General Perón Tetuán

I have found the staff always polite and helpful.

Never seen a useless and complicated bank like this one.

Bankinter: Total dissatisfaction, poor customer service, zero protection. I strongly advise against this bank, beware!! Let me tell you about my horrific experience. I switched from Evo. They sent me an email transferring us to Bankinter, saying we didn't need to do anything, that they would take care of everything. I calmly waited and trusted them, but when I tried to make a purchase and couldn't access the app, I contacted them by phone. They told me to uninstall and reinstall it. After many attempts because it kept crashing, I finally managed to log in, and bam! What a surprise! They had charged me €250 each for purchases I hadn't made or authorized. And from then on, the ordeal began! Call after call with operators unable to resolve my doubts and giving me incorrect instructions. First, they told me to file a complaint when they should have given me the certification with the details of the charges. I went to a physical office and they told me they knew nothing and couldn't help

A formidable bank, with spectacular service from Gerardo, who worked for me. He gave me very good conditions, and I decided to transfer my accounts to this bank. I 100% recommend this branch.

Excellent service. Gerardo Sainz Ruiz was very attentive to all our correspondence, as well as very kind, and he helped us with an important transaction for a couple of weeks. Everything went very well.