Housing Bank Head Office Branch - بنك الاسكان الفرع الرئيسي بناية رقم 37 Prince Shaker Ben Zeid Street Al Abdali

I've never thought in my wildest imagination that a bank would be as horrific, in all aspects, as the Housing bank. No one listens. Complete disrespect for the customer. Employees from the credit department are vulgar, aggressive, unprofessional, disrespectful, ignorant if the laws of the country and lack any sense of decency.

I wish I could give 0 stars, but I can’t; so I will give them 1 star. I phoned customer services to report a case of credit card fraud in relation to a counterfeit product. Rather than helping and supporting me, the ‘senior’ customer service team member found it more appropriate to blame me for what had happened and tried to negate all responsibilities - repeatedly stating that I was at fault for what had occurred and offering no support when I was trying to create a purchase dispute. The bank doesn’t seem to even have a fraud division?! As when I tried to be redirected to someone in the bank who works in that department, I was sent straight back to the customer services team - who said they couldn’t redirect me. The bank’s definition of fraud is grossly and legally incorrect and seems to only include being hacked or having your card stolen. If you receive a counterfeit product - sorry no help for you. They also charge a 5 JOD ?admin (read: daylight robbery) fee for even disputing

All is fine but e-channels crashes at night, and one cannot pay a thing. I don't know why. All in all standard but e-channels can be much better.

The worst bank I've ever seen

The team was Amazing, helpful and knowledgeable fast they did everything to make the process easier for me especially Mohamed Nour and his colleague Maha hamwri . Really appreciate all the efforts that they did!!!