Maybank@HollandV 247 Holland Avenue Bukit Timah

Walked in to do a joint account opening. Was attended to quite quickly, by the front desk which was good. However things quickly went downhill when the staff asked me to reset my account and open the account online instead, forcing me to get referred to another two people. After some ding-donging they finally realized joint accounts cannot be opened online. On top of that, they tried to upsell some fixed deposits and opened the WRONG account type for me despite me explicitly asking for the isavvy account initially. No rectification and I have to live with this account which is NOT what I wanted. After opening the account I wanted to use this new account to service my car loan and was told I had to come back another day, which is strange because all it took was a giro application form since they already had the new account number on hand. Sigh

Alice at front reception is super helpful! She not only has to coordinate client arrivals but also teaches customers how to use the bank apps. She is patient and professional.

Extremely disappointed with Maybank’s Visa Platinum Cashback Card and product team I’ve been a loyal Maybank cardholder since 2013, consistently meeting the S$2,000 monthly spend for the 3.33% cashback. But recent changes have made it nearly impossible to track what counts as eligible spend—and my appeal for a one-time exception was denied twice. 📉 Poor communication: Only vague SMS updates. No app notifications. Previously eligible transactions were suddenly excluded without clear explanation. ✅ I qualified for July and August. ❌ In September, I made a CardUp payment (with a 2.5% fee), assuming it counted toward the General Category Spend. Turns out it didn’t—due to reclassification, which I only learned about after calling customer service. 📞 Even the service team took hours to calculate eligibility. My appeal was escalated but denied—despite this being my first request and the first quarter with new rules. 👤 I requested to speak with the product manager. That request was denied

Hsbc was too inefficient and their bank is a mobile data/wifi pot hole. No network of all kinds. Service no good too. Came to Maybank and did a fast fixed deposit instead. Their q was efficient, counter server was friendly and knowledgeable. Left Maybank within 10-15mins. Counter girl was able to do our fixed deposit while we set up our digital token at the front reception. The friend reception lady and her coworker was equally good with the apps and advice. Knowing I have a saving accounts, the quickly brief me on the fixed rate and terms. Came in to inquire, get a q number. Came back with friend to process too as she wanted a fixed deposit too. All seamless.

The front door counter staff, a bespectacled old lady is rude with insolent attitude! When you asked her questions, if she didn’t like it, she will answer with an attitude that is repugnant! MayBank holland branch, you need to train your staff at not treating customers differently with disdain!