Resona Bank Ueroku Branch 13 5 6-chōme

Resona Bank Kamiroku Branch is a convenient branch in Uehonmachi that is easy to use. With courteous service, you can carry out your daily banking procedures smoothly.

I got married and needed to change my name on my account, so I went through what's called a "video window." I didn't have an appointment, so I waited just under 30 minutes. There was no one there, though. The video window requires you to communicate online with an employee somewhere. When I told the online employee that I'd like to continue receiving deposits under my maiden name for a while after changing my name, they refused, saying there was no way to do that. I checked with my superiors, but they said there was no such solution. The way they spoke was irritating, but I thought, "This kind of situation should happen frequently, so surely it's impossible for a major bank to not have a solution?" So I went to the Abeno branch. Sure enough, they handled it properly there. I wasted a lot of time. What's more, when the online employee saw that my My Number card had both my new and maiden names written on it, they were rude and asked, "What are your circumstances?" The city hall

The ATM is located on the first floor. The window is on the second floor; you need to take the elevator to reach it. The staff are friendly and helpful. The environment is clean and comfortable.

I made a reservation and entered my requirements, but they looked at me like, "What are you doing today?" and nothing was prepared, so what would have taken 5 minutes if they had been prepared ended up taking 30 minutes to talk to me.

The service was very polite, and the guides and counter staff were all very kind and gentle! It was the best Resona Bank I've been to so far.