Wells Fargo Bank 10911 Ventura Boulevard Studio City

We walked into this branch around 4pm. It was 3 attempts. The teller said there is nobody who can help us, because everybody left already. They are closing at 5pm. He wasn’t even nice. I said maybe it’s easier just to close the account with Wells Fargo and his answer was yes it’s a good idea. Probably I’ll close the account.

I opened a new account at this branch and Garo was wonderful to work with. I walked in just when he was leaving for his lunch break, and although he was booked with appts for the day he assisted me. Even staying a bit through his break! Very knowledgeable and classy gentleman. 5 star service For sure

This Bank employees some of the most unknowledgeable business bankers I have ever dealt with. After having a business account with Wells Fargo Bank for over 46 years, we are finally changing Banks- due to one incompetent individual. Gabriel cast a very negative cloud over this particular branch. He would be best suited in a position where he did not have to deal with the public. He never smiles or says hello. His knowledge of banking is very limited. He should be sent back to customer service training, and then re-evaluated, and his future with Wells Fargo Bank needs to be carefully revisited by upper management. Anyone that would park in front of the bank, next to handicap parking, in front of the ATM machines- rather than park in the back of the lot for the convenience of customers, just shows how self-centered this individual is, and doesn't really care about others.

If you are a wells fargo customer do not go to this location. There is always some bulls%^# going on in this location. One day I stopped by to open a business account and they had no bankers nor did they have tellers. Today I went in to get temporary business checks and they made me wait for 20 minutes for approval from the manager. This location is the worst of the worst.

I stayed nearly an year in Arch Drive which is close to this Wells Fargo Bank branch. One of the best customer service I have come across till date. They really make you feel at home and ensure that they provide a personal help and attention the moment you enter into their office.