TD Canada Trust Branch and ATM 534 Bayfield Street Barrie

Well I can see I'm not the only who has had the unpleasant experience here at this branch. I made an appointment to take care of my father's estate so it's a trying time. I showed up for the appointment about 5mins early, I proceeded to the customer service desk and waited but no one came to greet me. During the time I could see a few tellers were attending to the customers and a few were just staring at their monitors. As I waited a person popped out of her office looked at me and went back in. Now we're at about 10mins past the scheduled meeting time so where is the person who is scheduled to meet me, would she not come to the waiting area to see if I'm there?? By this time I'm getting a little frustrated so I raise my voice and say "hello can someone help me please?", other customers waiting in the teller line noticed me, it was embarrassing for me regardless nothing but crickets from the staff! Then I proceeded to walk down the staff office hallway to see if someone would talk to m

This bank use to be absolutely amazing! Lines would get long, no problem, they’d have people jump on and help get the line through. Now, more people stand around watching and just make clients wait. 20-40 min, easily. They re opened the business line, which was great. However, they let people go and use the line for personal reasons, just because they have a business account. If someone has a business account and tries to use the line for personal, they should be asked to go join the other line when there is a line up of business customers. Been a client here for 20 years, and it’s progressively getting worse, unfortunately. They still have a bunch of great staff working on the teller stations but I feel horrible for them because it seems like they get zero support from the majority of the managers. One of the managers is awesome, she wears glasses and has a tanned complexion but outside of that, the other managers here, always seem miserable to help. The banks making lots of mone

​"I visited the TD branch today, and while the facility itself is impressive, I was deeply disappointed by the level of service. The staff were unfriendly and seemed to forget that their business relies on the loyalty of their customers. ​I needed to make an urgent RESP withdrawal for my son. Despite explaining the urgency of the situation, a staff member dismissively told me to go to another branch because they 'couldn't help me.' As a customer who pays bank fees and entrusts this institution with my savings, I find it unacceptable to be treated with such indifference. It is disheartening to feel like a stranger at my own bank when I need their services the most."

Went in yesterday. I don’t remember the Lady’s name who served me but she was at the far end by the entrance ( she had on a pink sweater). She was so kind and she really was looking out for my best interest to help me to navigate through my situation the best she could. I really appreciated her compassion and the time she took to figure out my best options.

If i could give 0 stars I would. This branch is one of the worst and it seems as if every employee is always unsure on what to do. I came into to get a basic wire transfer done. Which ended up taking over 45 minutes. The teller I had wanted to talk about our shared school experience (we went to the same college) that he stopped working multiple times to ask me personal questions - not having to do with my banking. He ended up needing the manager, yet for almost every interaction every single teller needed the assistant manager. All of the tellers will interrupt each other when they are assisting customers because they don’t want to wait even if they cut off a customer. They never have enough staff to properly tackle the lines. I purposely go to other branches when i need something because they are so frustrating. I have the Assistant Branch Manager tell me they are not well trained for doing proper wire transfers, I use them for tuition payments and can not mess around with them being