Kotak Mahindra Bank Ground and First Floor 103 Grand Trunk Road

Extremely disappointed with the service at this branch. I visited for assistance, but instead, I had my time completely wasted. The staff was unprofessional, dismissive, and lacked the basic knowledge required to answer simple banking queries. It is clear that customer satisfaction is not a priority here. I would recommend looking for a different branch or bank altogether if you value your time and expect respectful service." 👎👎

Total waste of time. The service here is bottom-tier, but the attitude of the staff is the biggest issue. They were dismissive, rude, and acted like they were doing me a favor just by speaking to me. On top of the bad energy, they were completely unknowledgeable and couldn't answer basic questions. It’s clear they need a serious lesson in customer service and basic banking. Avoid this branch."

I’ve never had such a frustrating experience at a bank. Not only did the staff lack the knowledge to handle my request, but they also had a terrible attitude the entire time. Instead of trying to help or finding someone who knew the answer, they were short, condescending, and unprofessional. It’s one thing to be untrained, but it's another to be rude to customers while wasting their time. I will be taking my business elsewhere."

Excellent service at Kotak Mahindra Bank bardhaman branch 🏦 The staff weresuper helpful and resolved my query quickly. Loved the hassle-free experience.

I'm really very satisfied with barddhaman branch and all staff behaviour, knowledge is very well, I will refer everyone please visit our barddhaman branch and make relationship with this bank