Burgan Bank Marina Mall Salem Al Mubarak Street Salmiya

I would like to express my deepest gratitude and appreciation to the Burgan branch (Marina ), which truly makes you proud. Every time I visit, I feel comfortable thanks to the warm welcome, the quick service, and the excellent organization. Many thanks to the branch manager Ali Abdullah for his retined manner, great attitude, and constant attention to customers. The impact of his leadership is clear in the comfort of the staff and the quality of the service. I would also like to thank the outstanding employee Fajer , who never falls short. Her professionalism, kindness, and constant smile make the experience even better. She handles every request with speed and expertise - truly a model employee.

One of their older branches. It is located in the south west corner of Marina mall. Parking is easy as it is located as a part of a mall. Has one drive thru ATM. It also has two ATMs inside one is basic and the other with a deposit & Withdrawal functions. There isn't too much in terms of crowd at most times and people get through quite quickly. They have enough seating for 12-14 people to wait. The staff are well mannered to and speak both English and Arabic.

The worst branch of Burhan Bank I have ever dealt with. They asked me to bring them a salary certificate for my bank account to be unfrozen. They promised to be that it would be unfrozen by the end of the working day. The day was over. Nobody called. Nobody informed me about anything. I called them the Customer Service at 10 pm, and they asked me to wait until midnight. I called them at 9.20 am: the Customer Service sent them 3 reminders. They called me at the most inconvenient moment. The result? 30 hours have passed. No solution, no explanation, no email, nothing...one call and I had been waiting for their call all day. Do you understand the reputation you are creating for Kuwait by being incompetent and not customer -oriented? Nobody cares, no one is responsible for anything. That's amazing. I have been your client for 6 years now. No respect, no tactfulness, nothing. Burgan bank is the pandora box: the more you knock on their door, the more problems you get. Not recommended. Gon

Burgan ,this branch very bad service,and staff not co-operative.

Improve staff behaviour ok