National Bank of Oman (NBO) - Branch Al-Azaiba Branch Near OTE Ghala

Had a WONDERFUL experience at this branch. Iman was extremely patient and knowledgeable, taking her time with me throughout the entire process. Many thanks to her and the branch manager for a smooth process.

Worst experience ever NBO employee who doing KYC and account related problem she is doing nothing just passing out her time and going home I'm going from past 4 days and everyday she is making excuses and telling come tomorrow and again going tomorrow she is telling system problem and telling come tomorrow she is literally downgrade the NBO reputations atleast someone to take action against her this is the behaviour of the staff member and also if they have 30 minutes to close she is telling for doing KYC it will take more time come tomorrow like this behaviour please take necessary action against her.

I have been waiting for almost 30 minutes. Less staff due to covid + ultra slow systems. Only 1 teller is Available and that is also facing technical issues. People are literally waiting doing nothing and staff is starring at ultra slow systems. Certainly not what you expect from a BANK!

Worst experience. No one wants to work here, just sit and talk, no other things to do. They do not even bother people are waiting for hours for their turn. When the turn comes they make some excuse and you have to come again.

Not organised, no ticketing system Confusing what to do without guidance Only one employee in the customer care