Burgan Bank Dabous Street Al-Kout Mall Al Salem Al Sabah Street

I had an extremely frustrating experience at the Burgan Bank Fahaheel branch. I visited to open an account, fully prepared with all the required documents as informed by their online representative , but the staff refused without giving a proper reason or explanation. When I tried to complain and ask for escalation, the branch manager completely failed to understand the issue — and worse, they did not escalate the complaint or offer any meaningful solution. Given two different pieces of information from the same bank seems to be the main issue This shows a complete lack of accountability and professionalism. Customers deserve clear communication, respectful service, and a path to escalate problems when frontline staff can’t resolve them. Sadly, this branch fails on all fronts. I strongly recommend others think twice before banking here until serious improvements are made.

As All Banks They Have All Service Of Transction, But Customer Care Service In Personal is worst of kind in Timings. They have 2 or 3 people at the desk. Waiting is easily 1 hour. I have visited 2 3 times to open account but because of waiting time I had to give up opening account here. Got opened in other bank

The bank personal executive is friendly and extremely helpful. This makes opening an account fast and efficient.

3 times I went for account opening still not yet opened 😌. Kindly help

Nice banking experience. Nice ambience, quick service. Remains open after 1700 hrs.