Substandard customer service once they get hold of your money. Terrible service, unprofessional and unreliable. Ignoring the unauthorized transaction that had occurred earlier this year (which was left completely unexplained), I still kept on banking with them but made a mistake of transferring funds to a friend on January 5th, 2019 & instantly revoking the transaction. After speaking to the CS team over the live chat (who reply after a minimum of 8hours) – I finally managed to end the conversation with a service request to revoke the transaction. I was advised over a waiting period of 16 working days – which is okay since I am an ex-banker myself so I understand how this works. After a month of wait, the LIV team closes my request without my consent stating that I need to receive a debit authority letter from the beneficiary account holder (who is also an ENBD customer) – which is logical again since they cannot debit a customer without their compliance. My friend checks his statement & low & behold – there’s no funds credited into his account! Eventually he checks with the bank & they instruct him that they cannot issue a debit authority letter since there were no funds transferred into his account. He is advised to instruct me to raise a complaint in any of the ENBD branches. I, then, visit the branch & after a 50 minute wait, the CSR instructs me that they can take no complaints for LIV account holders since they are only dealt over the online chat (which I had already known & the CSR had confirmed with my friend that it will be resolved by visiting a branch ONLY). It has now been over 24 hours that I’m waiting for a reply from the “live chat” & there has been no response!! To be honest, this is absolutely disgusting & I would never recommend ENBD to anyone now. Their service is very slow and the agents join the chat after ages, apologize for high volume of inquiries, reply & then leave the chat – whether you like it or not!

Third review: This ATM again did not have all the denominations. It only offered large denominations. The bank should attempt to improve the facility of this machine as it is visited frequently. Second review : This ATM machine did not have all the cash denominations on my most recent visit. So this ATM is not completely reliable. First review : Regular ATM. Closest bank to this location is FAB branch. The closest ENBD bank branch is further down the street. Emirates Islamic has a branch across the other side of Sheikh Zayed Road.

Every time I called to call center, I have to wait at least 15mins!!! That’s too much!!!!

Piano

Good