ANZ Branch Maddington Maddington Central, SP031 The corner of Attfield St & Burslem Drive Maddington

Bank has relocated to inside the shopping mall by the food court. When we arrived, there were atleast 20 people standing in the que and only 2 bank tellers. I am really happy that this is the last time we will be coming here, as today our visit was to close the bank account. Big up's to commonwealth bank in Armadale, so much better.

After I opened the bank account, added some money and wated to transfer it to myself to another of my account for rent payment. Blocked my transaction and locked my account.

Went to open a account for my daughter. Got told I needed to make a appointment. Walked around the corner to another bank straight in signed up money deposited in the bank with in 30 minutes. That's what customer service is. ANZ your the customer not us. You need to make us your priority.

One of the few branches left south of the river. I attended the branch after it reopened inside Centro Maddington... an infuriating waste of my time for your cost cutting, staff lowering plans despite multi million dollar profit lines. The huge queue snaking out the door serviced by 1 teller and 1 other staff member had most of us who were waiting, angry and frustrated. We are not here for YOUR convenience and when was the last time you reviewed your customer service policies. An absolute insult and the last straw for me with big banks, I'm closing my accounts and going to Bendigo Bank. On the positive side, the plants look lovely in the new branch...

This branch (outside the shopping centre) has the worst customer service I have encountered. Staff are extremely rude and ignorant, and while the line up is out the door, there is 3 staff members walking around with only 1 teller active.. very disappointing.