ANZ Branch Chinatown Melbourne 230 Swanston Street Melbourne

The ANZ branch in Chinatown is always busy, but staff member Ms. Joey consistently provides exceptionally warm and satisfying service. Throughout our consultations and transactions, she showed immense patience. Regardless of how trivial our questions were, she always answered each one with a smile. Her approach is both highly professional and responsible—she proactively followed up on every detail to ensure all matters were properly handled. We truly appreciate her thoughtful and reassuring service. Thank you, Ms. Joey!

Lily was the most friendly helpful Teller I have ever met! She explained how to set up my new card in such an easy way! I’d highly highly recommend booking at this branch and with Lily!

Just had an extremely helpful and friendly experience with this bank. From the friendly security guard at the door, all staff especially Phil were very helpful with a last minute requirement we had for a printed statement.

Walked in for ID verification, the girl at the front desk was helpful, assigned me to a banker, called within 2 mins and got the task done quickly. Much appreciated.

I adore and look forward to being barked at by surly security guards and boss Boomer guard but without a doubt the highlight is when they decide to deliberately antagonise me by making sure that other Chinese customers who came after me and don’t speak a word of English are prioritised. A brilliant and welcome personal touch! The confused and indolent staff are an added bonus! Without a doubt the best bank branch in the world. I can’t recommend this branch enough.