ASB Timaru Branch 242 Stafford Street Timaru Central

I had the pleasure of dealing with the Advice Centre Manager, Laura. Laura was professional and efficient in sorting my banking issue and at the same time her presence lifted my day… a beautiful person. Thank you!

UPDATED The customer service and greeting quality was a bit laborious to beginning with- Indeed, the person at the welcoming area seemed to want this customer to do everything themselves. She eventually talked with her manager in order to provide the information requested. The customer service quality did pick up, all the requested information were eventually provided in a timely manner. I just have to peruse through what I have to access whether ASB does indeed offer the best for the specific investment product, which I am researching. Overall, it was on the better ratings' side for one of the big fours. 13/12/2023. 29/07/2025 I went there a couple of weeks ago to enquire again about their credit cards as I'm not happy with Visa at my current bank. Prior to this visit, I talked with the manager, Jonathan, at the beginning of this year. I explained what I was looking for, he was helpful and polite. A lot more than the person at the booth, Katie. To cut back to my latest visit, I fo

I would sincerely like to thank Laura Brown for her very professional and courteous help given to my husband and myself this morning. She made a very enduring task for us, very simple going above and beyond to try and resolve a situation for us. Once again thanks Laura.

Today I had the coolest experience at ASB Timaru. The young woman behind the counter was so friendly and interested in what I was doing. She was super helpful and I left there feeling so happy and the smile stayed on my face for ages. Thank you for caring.

Staff and service is great. Have been a customer for about 9 years. But when you ring the 0800 number to talk to someone that service needs improvement. Was on hold for over an hour. They need to answer the calls better.