BANK BNI CARINGIN 9 6 South Petojo

cool

The staff is friendly, reliable and provides solutions, now I can pay for college without having to go to the teller anymore :)

A good place to save and conduct financial and banking transactions. ... The service is friendly and easy... But at 1 pm it's really busy

The security guard is a liar, he said the queue is long even though there are only 3 people in the queue, I wanted to queue but the security guard didn't want to accept the queue, after that he asked what I wanted to do? I said I wanted to make an ATM card, the book is already there, just need to make the ATM, then the security guard said no sir, you have to go to the BNI place where you make the book, he said, then I said yesterday my friend made a card here, then the security guard said that yesterday it was possible, sir, but now it can't. It's only a day's difference, how come it can't be done, that's strange, even though if you want to make an ATM card at any branch you can. Please improve the service, why is it that state-owned banks like this, the service, especially the security guards, should be improved again🙏🏻

Initially, I was quite pleased with the customer service and teller service at this BNI branch. The customer service representative who handled me was very friendly and informative. The security officer was equally good. However, I was somewhat disappointed with the service I received the second time I visited with a different customer service representative. I found the communication method used by the customer less than ideal. Furthermore, the customer service representative's attitude was also inappropriate, laughing and joking around on the phone during the customer service session, which took up other customers' time. The customer service representative's knowledge of the information was also inadequate. I certainly have high expectations for the quality of state-owned companies. I hope the company can further improve its overall quality.