Bbva local 1-101 82-52 Calle 20

I DO NOT understand how legally this bank is working in Colombia, they even care about their clients

Horrible....

It's not just this branch, really; the customer service is a nightmare... The worst service I've ever received at a bank. People wait for over four hours. There are four tellers, but only two are working at a time... Terrible service; each person takes more than 25 minutes to be served. If you have the choice, never choose this bank.

The staffing levels are terrible... usually just two tellers and one advisor. Therefore, the service process is extremely slow. They have a QR code system for generating a number, which doesn't allow two transactions to be processed for the same user. To pay your loans, you have to go in person because they don't send payment receipts either digitally or physically... and you have to waste time every month when making a payment... the PSE website systems aren't synchronized with user data... so much technology for nothing.

Every time I've visited this branch, the service has been poor. Once, I arrived before 3:00 PM and was denied entry with the excuse that there was no service due to an alleged technical failure, even though the hours of operation are until 4:00 PM. Today, I waited two and a half hours to be served. To make matters worse, they don't allow you to leave after 4:00 PM until a group of four people has gathered, which is absurd and inappropriate. Given this situation, I was forced to go to the manager's office, who showed no courtesy or willingness to help customers; on the contrary, he rudely closed the door. The experience was completely unsatisfactory. Truly terrible service.