Sucursal Bancolombia Calle 53B N° 25 - 21. Locales 50 - 51 - 52 Y 53 D.C Cine Colombia Centro Comercial Galerias

They are very friendly. The line is always super-long and it's never clear if the QR code works. But there are plenty of seats in the waiting area and eventually they get to you.

It's a new office and attention has improved but still you have to wait for long to get what you need. There is bank and ATMs on the third floor inside Galeras mall

Just standard bank office

It's no surprise, but the service is terrible. You request an appointment hoping it will be faster, and you end up waiting for hours and hours. When will banks start managing payments differently? How long will we continue wasting our time in endless, frustrating lines?

I went to this Bancolombia branch after checking online that it had extended hours. Upon arrival, I was informed that they were closed. When I pointed out that these hours were posted on the website, the employee on duty responded rudely, refused to give any explanation, and slammed the door in my face. It is unacceptable to publish inaccurate information and, even worse, to treat customers so disrespectfully. Bancolombia should review both the information it publishes and the customer service provided by its staff.